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Adapted from Shynli Cleaning terms, last reviewed February 16, 2026

Terms of Service

These terms summarize the rules that apply when you request a quote, approve an estimate, schedule service, pay an invoice, or use cleaning services provided by SHYNLI LLC through ShynliAirbnbCleaning.com.

Service scope

  • Cleaning is provided only according to the confirmed service level, checklist, estimate, invoice, or written booking details.
  • Short-term rental turnover work such as linens, restocking, dishwashing, exterior areas, guest setup, or photo handoff is included only when listed in the confirmed scope.
  • Extra work may require approval, additional time, and additional charges.
  • We do not provide restoration, hazardous cleanup, pest treatment, mold remediation, biohazard cleanup, heavy hauling, or specialty remediation unless expressly agreed in writing.

Host responsibilities

  • Provide accurate property details, condition, rooms, bathrooms, access instructions, parking, building rules, checkout/check-in window, and special requests.
  • Make sure the property is available, vacant, safe, and accessible during the scheduled window.
  • Secure pets, valuables, fragile items, and personal belongings before service.
  • Disclose cameras or recording devices, and do not use undisclosed audio recording during service.

Access, timing, and limits

  • Arrival times are service windows and can be affected by traffic, weather, building access, previous jobs, or property conditions.
  • If access is not available, instructions are wrong, guests have not checked out, or the team cannot enter, the appointment may be treated as no-show.
  • Results depend on property condition, materials, wear, and prior maintenance. Perfect restoration or removal of old stains/odors is not guaranteed.
  • Liability for delays, guest refunds, lost rental income, or business interruption may be limited to the maximum extent allowed by law.

Quality, photos, and claims

  • If something is missed, contact us promptly with photos and a description. Re-clean, spot correction, credit, or discount may be offered depending on the situation.
  • Before/after photos may be used for quality control and dispute review, with reasonable effort to avoid sensitive items.
  • Damage or missing-item claims should be reported promptly and supported with reasonable detail.
  • Pre-existing damage, normal wear and tear, fragile items left unsecured, and actions of guests or third parties may be excluded.

Payments, cancellations, and disputes

  • Payment is due according to the invoice, booking confirmation, or approved estimate.
  • A valid payment method may be required to reserve a time slot and may be charged for applicable cancellation or no-show fees.
  • Unpaid balances may suspend future service and may be pursued through lawful collection.
  • Disputes may be subject to notice, informal resolution, arbitration, class-action waiver, and Illinois law as described in the full Shynli terms.

Contact

  • Email: info@shynli.com
  • Phone: +1(630)812-7077
  • Legal notices: P.O. Box 2492, Naperville IL 60566
This page is a practical website version of the Shynli legal layer. If there is a conflict between this summary and a signed estimate, invoice, written addendum, or the controlling Shynli legal terms, the controlling document governs to the extent allowed by law.