Review guide
Cleanliness reviews are built from small guest moments.
Guests may not mention every clean surface, but they notice bathrooms, beds, towels, kitchen details, odors, floors, and missing supplies quickly.
What guests notice
Bathrooms, beds, towels, kitchen, floors, smells, trash, dust, stains, and whether the home feels like the photos.
What hosts can control
A clear checklist, enough supplies, backup linens, photo handoff, and issue notes after every stay.
What improves over time
Track repeated complaints and add those details into the house standard before they hurt more bookings.
Before you book
The quote should answer the host questions first.
Timing
What are checkout and check-in times, and is the turnover window realistic?
Access
How will the cleaner enter, park, handle building rules, and reach supplies?
Linens
Are clean sets ready, where do used linens go, and is laundry part of the scope?
Proof
Do you want photos, supply notes, issue notes, or a ready-status handoff?
Related host questions
Keep moving through the host questions.
Ready to check the turnover window?